Audit Angel CQC

Free CQC review template · Monthly

Visit times and missed calls review

A free 5-point review for home care agencies. It evidences the CQC quality statement “Care provision, integration and continuity” under the Responsive key question (Reg 9, 12), as outcomes. Built from NICE. Answer each check below and download a PDF report, or print a blank form.

Checks

  1. Visits long enough to deliver the agreed care
  2. Visits under 30 minutes only where NICE NG21 allows
  3. Late and missed visits recorded and investigated
  4. People told about changes to times
  5. Travel time planned between visits

Official sources

Official tool from the publisher
NICE: NG21 baseline assessment tool (Excel)

This checklist summarises the official guidance. Check the sources for the full requirements.

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Templates summarise official guidance as of October 2026. They do not replace it: always check the linked source for the full requirements. Audit Angel CQC is not affiliated with the Care Quality Commission.

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